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Advisory Board of Directors

1) Kevin J. Kraft

Executive Vice President TeleDirect International, and Managing Partner Consulting Services Financial Services and Healthcare Practices, Cap Gemini Ernst & Young, and Senior Vice President and Corporate Officer eLoyalty (NASDAQ:ELOY).

Kevin Kraft is an Executive Vice President at TeleDirect International (TDI). Mr. Kraft is responsible for Sales, Marketing, and Strategic Acquisitions for this privately held company. For over 20 years, Mr. Kraft has been a management consultant and developer of businesses. Prior to TDI, Mr. Kraft was President and CEO of Kraft Enterprises, a management consultancy. Mr. Kraft served as a Senior Vice President and General Manager for TeleTech Holdings (NASDAQ:TTEC) in the Financial Services and Healthcare Division. He has extensive experience in customer management, sales effectiveness, business strategy, systems integration and sourcing of business processes. He has held executive positions with Cap Gemini Ernst & Young, eLoyalty (NASDAQ:ELOY), and Grant Thornton. In those capacities, he was responsible for business development and the market and service offerings deployed that helped clients maximize their investments in sales, marketing, service and operational effectiveness.

Mr. Kraft has advised and executed initiatives for clients such as Zurich Insurance, Merrill Lynch, Allstate Insurance, American Express, United Healthcare, Blue Cross/Blue Shield, Premera, MetLife, Cisco Systems, JP Morgan Chase, John Hancock, and Fidelity Investments.

Mr. Kraft received his Bachelor of Science degree in Computer Science from Purdue University and has a Master of Business Administration degree from the University of Chicago in Finance.


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Partner in Healthcare Investment and Innovation Group at LSG, Managing Partner West Region Healthcare Practice- PRICEWATERHOUSECOOPERS and Senior Partner Healthcare & Life Sciences Practice- DELOITTE, Lee Akay, joined the Advisory Board of Directors.

The Executive Vice President TeleDirect International, and Managing Partner Consulting Services Financial Services and Healthcare Practices, Cap Gemini Ernst & Young, and Senior Vice President and Corporate Officer eLoyalty (NASDAQ:ELOY), Kevin J. Kraft, joined the Advisory Board of Directors.

The Executive Vice President of Information Sciences, Incyte Genomics ( NASDAQ: INCY) and Vice President of Partner Software, SGI ( Silicon Graphics Inc), Kenneth P. Jacobsen, joined the Advisory Board of Directors.

Senior Vice President (Payer and Provider Business Process Outsourcing) CSC Healthcare President - Blue Cross Blue Shield of Michigan CEO-Health Plus of Michigan CEO-Health Choice Group Senior Vice President-SAIC Michael A. Mark joined the Advisory Board of Directors.

The Vice President Global Sales Services and Marketing, SGI (Silicon Graphics, Inc.), Vice President-Alliances- Brio Technology and Vice President- Sales & Marketing, Acxiom Corporation, Desh Urs, joined the Advisory Board of Directors.

The Vice President of Worldwide Sales Operations, UNISYS CORPORATION (NYSE:UIS), Robert W. Johnson, joined the Advisory Board of Directors.

The PRESIDENT, PORTAL AND BROADBAND SERVICES, CONVERGENT MEDIA SYSTEMS and Sr. Director Enterprise Parallel System, ORACLE CORPORATION, Scott Hunter, joined the Advisory Board of Directors.


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