Onsite Program Manager

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Company : $1B NYSE listed IT Services company
Compensation : Open
Type : Full Time
Location : Houston, TX


Responsibilities

• Direct point of contact for all operational requirements for the processes serviced by us for client in Houston (Enrollment, Claims,
• Adjudication, Provider maintenance, etc…)
• Work with the our Delivery coordinator/s onsite to proactively resolve any delivery issues
• Work with the client executive team to understand pain areas and design solutions for the same
• Provide daily status update to client management, highlighting any challenges and corrective actions needed
• Participate in client operational meetings to understand the Voice of the Customer for speedy implementation
• Study the end to end claims process and enrollment process and suggest means of operational efficiencies at both client and our end
• Coordinate and participate in weekly operational review meetings/discussions involving client process owners and team – facilitate the close looped feedback process
• Facilitate contacts / coordination with delivery contact points in client and our delivery contact points in India
• Work with the our off-shore delivery team towards process optimization and improvements
• Proactively seek out additional areas of partnership between client and us work with the onsite delivery coordinator/s and off shore team to design solutions and implement them
• Own the end to end reconciliation processes (for the processes serviced by us)
• Escalate issues within client and us for any action items pending resolution
• Share with client management fortnightly dashboards on process health
• Work collaboratively with client and our team to design a process for better handling of all exception

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